At Ragged Mountain Perennials, we stand behind the quality of our plants and strive to ensure your complete satisfaction with every purchase. Please familiarize yourself with our refund policies to understand our policies regarding refunds, returns, and exchanges.

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Refund Policy:

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We Offer Refunds For Eligible Items In Accordance With The Following Conditions:

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• Dead on Arrival (DOA): If a plant arrives in a dead or severely damaged condition, please contact us within 48 hours of receipt with photographic evidence. We will issue a full refund for the affected item(s) or provide a replacement, whichever you prefer.

• Quality Concerns: If you are dissatisfied with the quality of a plant upon arrival, please contact us within 7 days of receipt. We may request photographic evidence to assess the issue. Depending on the circumstances, we may offer a refund, replacement, or store credit at our discretion.

• Incorrect Item Received: If you receive an incorrect item in your order, please notify us within 7 days of receipt. We will arrange for the return of the incorrect item and ship the correct item to you promptly at no additional cost.

 

Please note that refunds are issued to the original form of payment and may take up to 5-7 business days to process once the returned item has been received and inspected.

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Return Policy

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We do not accept returns.

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Exchange Policy

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We offer exchanges for eligible items in the following circumstances:

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• Damaged Items: If you receive a damaged or defective plant, we will exchange it for a replacement of the same item at no additional cost to you. Please contact us within 48 hours of receipt to initiate the exchange process.

• Incorrect Item Received: If you receive an incorrect item in your order, we will exchange it for the correct item. Please notify us within 7 days of receipt to arrange for the exchange.

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Contact Us

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If you have any questions or concerns regarding refunds, returns, or exchanges, please don't hesitate to contact us. We are committed to providing prompt and courteous assistance to ensure your satisfaction with every purchase from Ragged Mountain Perennials.

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Thank you for choosing Ragged Mountain Perennials for your plant needs. We appreciate your business and look forward to serving you again in the future.